Mosso out, Wired Tree in

Today I’ve completed my move away from Mosso Web Hosting to Wired Tree. It comes for several reasons which I’ll break down for you:

  • Email:
    Recently a client told me that he had lost complete faith because I couldn’t communicate with him via email, I couldn’t send anything to him and I couldn’t receive anything – it’s currently making the fix of a very random problem very difficult. Mosso moved me to their new email platform this morning and fixed the issue a few days ago.
  • Simple things:
    Cron jobs, multi-user FTP access to domains, clients being able to setup their own sub-domains/addon domains, having to login to an external site to access a database instead of just clicking from inside the control panel to bring up phpMyAdmin. At the end of the day, it’s the little things stop me being able to host a client site I’ve just built permanently, or that take up my time having to re-train people.
  • Rails/Subversion:
    It’s been in private staff BETA for a while now and when I joined Mosso I was told it would be coming very soon, therefore a hostee clinged on and I felt that it had been too long without this happening and didn’t want to mess around this hostee any longer. Plus – I want to play with Ruby on Rails and Sub version too.

    To be fair to Mosso they repeatedly told me I would be put into the BETA program for Ruby/Rails. But I was told two weeks ago, and the guy responsible for putting me into the program didn’t get in touch.

Mosso have been a great host, I took part in nominating them for an award and I submitted a testimonial for their upcoming testimonial page (I think this will happen around about the time of the blog). I was contacted by several core staff thanking me for writing about them, to find out more about me and just generally to see what they could do to better improve the service. And I believe I’m ranked highly if you search on Google for Mosso or Mosso Web Hosting.

I feel personally that there isn’t enough development coming out of Mosso for all the things customers are told and it could be improved upon by delivering small improvements (company blog, multiple user ftp, the testimonial page) whilst the larger ones (new email system, new billing system, Ruby support, JSP support, ASP .net 2.0) are being worked on over the long term. Again I’m not taking anything away from Mosso, this is just my opinion.

My new VPS on Wired Tree will allow me to provide Ruby/Rails/SubVersion, allow me to go back to cPanel with all it’s features and allow me to host clients who require it in the future. I also get the small things back whilst giving myself JSP support via the tomcat cPanel addon. So lots of room to learn and develop into new things which I always love to do – and hopefully some of these Ruby/Rails video tutorials I’ve been stacking up will get put to use and make some interesting posts over the next year.

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Comments:

  2. I’m so happy I finally got my rails!

  3. yes matt, but when will you actually use it to build a fecking website lol… you’re worse than me you are =P

  4. VPS’s are definetly the way to go when it comes to hosting. I found that out awhile ago, good luck with setting it all up :)

  5. Lucky you – Mosso’s system is just about as reliable as MT’s Grid Service these days.

    I haven’t been able to access my sites for more than 24 hours now – the PHP5 cluster is down. Ridiculous.

  6. Yes you are ranked highly for Mosso =P I tried them a few months back and was checking if they got any better. I definitely hope they get their stuff working 100% because the idea is great. It’s like you said though, too much “coming soon” with no dates.

  7. Jamie,

    Me too. I gave up on Mosso.

    Looked at Wired Tree, and they do look very impressive, but for my purposes a location in LA or SanFran was needed, and Rails, etc was no issue… so I went with MediaLayer.

    They’ve been great and I recommend them to anyone wanting solid PHP/MySql hosting for stuff like WordPress, etc.

    -Alister

  8. If you are still with WiredTree, could you report on your experience with them? I’m especially interested in their uptime and their level of support. thanks!

  9. Wired Tree service is fine, but I’d like to question their equipment. Sometimes sites go down for several hours and they just can’t fix it quickly.

  10. Hi.

    Thanks for posting this. I’ve long been intrugued by the technological savvy of the engineers at Mosso.

    I have been with WiredTree for ~ a year now, having there after my Shared web host (Lunarpages) booted me off their ‘Production’ server and moved my site to their ‘Stabilization server’ for using what they termed ‘excessive server resources.

    So I was forced to research Virtual Private Servers, which is how I found WiredTree.

    I have documented many of the things I learned in a guide, which is posted here:

    http://vps.radified.com/

    It’s still a work-in-progress .. to be honest, I don’t think I would’ve started if I knew it was gonna be this much work. But now that’s it’s started…

    I have updated one of my pages to include this page you’ve writen here.

    http://vps.radified.com/dedicated_server_vs_virtual_private_vps_part2.html

    .. since nothing is better than first-hand experience.

    Rad
    Newport Beach, California

    • An intelligent answer – no BS – which makes a pleasant change

  11. I too switched from MT to Wiredtree — I am very happy – the personal service from WiredTree is amazing — I had gotten so used to MediaTemple telling me “we don’t support that, we can’t tell you how, we can’t do that for you” — that when WiredTree said yes, yes, yes, to some requests I was stunned. I highly recommend them,

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