Jamie Huskisson : Problems with Mosso Web Hosting fixed

Problems with Mosso Web Hosting fixed - we now have a perfect web host

Posted on December 30th, 2006 in hosting, mosso

“Hey Jay - I was just about to give you a call, so I’m glad you opened up a live chat :) What can I help you with today?”. I’m sitting shocked - having just opened a live support chat with the extremely friendly support team (and available within 4 seconds every single time). I had previously wrote a post on their support forums frustrated at the very slow control panel on my first day and the fact that I had just lost $30 a month from a person I hosted because of it.

I had initially had a problem with two accounts not appearing in my FTP (and the hostees) upon me creating them. But I found myself spending a very pleasant 10 minutes talking to the two support guys I was randomly placed with whilst the problem was being fixed in the background. Normally all you’d get is an e-mail and then 3 hours later a reply, with generic terms and un-personalised chatter. Though saying that - the HostDime support team member that dealt with the canceling of my account was a personal reader of this blog and did everything he could to try to save me from moving away from them.

Mosso web hosting is quite far from the norm though. I found myself chatting about all the new features in the works, when they are expected, their roadmap they are on - and even had several of my suggestions listened to and passed around the office to the founders… everything you’d want from a support team. For me - it makes Mosso Web Hosting human.

With the control panel fixed I’m now officially in love with my web host - which hasn’t happened since ServerSeed was in it’s ‘prime’ and I had personal contact with the owner. The difference with Mosso is that every member of the support team seems like a founder, and it’s personal treatment everytime you open up that little live chat window.

There are 5 responses to this post so far

Sunset wrote:

Wow. I need to get on Mosso.

JHuk still being launced on new years?

# December 31st, 2006 at 4:04am
Jay wrote:

Of course, working on it right now infact :)

# December 31st, 2006 at 10:15am
GfxTuts wrote:

I looks good keep up the good work jay

# December 31st, 2006 at 10:32pm
David Leggett wrote:

SoÃ¢â‚¬Â¦ they have fixed the problems with the cpanel?

Are there any other problems?

While I am content with HostDime, and they are usually very helpful, they do upset me with their responsiveness to problems, and with their absurd charges for certain services sometimes. I am trying to keep some other options open.

# January 2nd, 2007 at 7:43am
Jamie Huskisson wrote:

Hey David,

ThereÃ¢â‚¬â„¢s only a couple of small problems with accounts being created and not appearing. But itÃ¢â‚¬â„¢s a one out of five thing and the support team can usually fix it in 15 minutes.

Also when you create an account itÃ¢â‚¬â„¢s automatically on ASP and has to be moved onto PHP4/PHP5 to get mod_rewrite, htaccess etc. (otherwise standard php works fine). This iÃ¢â‚¬â„¢ve been told is being worked on, and will be an option when you first create the account.

IÃ¢â‚¬â„¢ll be writing more posts on them in the future, as I think they are more than worth writing about :)

# January 2nd, 2007 at 9:58am

Problems with Mosso Web Hosting fixed - we now have a perfect web host

There are 5 responses to this post so far

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