Problems with Mosso Web Hosting fixed – we now have a perfect web host

Mosso

“Hey Jay – I was just about to give you a call, so I’m glad you opened up a live chat :) What can I help you with today?”. I’m sitting shocked – having just opened a live support chat with the extremely friendly support team (and available within 4 seconds every single time). I had previously wrote a post on their support forums frustrated at the very slow control panel on my first day and the fact that I had just lost $30 a month from a person I hosted because of it.

I had initially had a problem with two accounts not appearing in my FTP (and the hostees) upon me creating them. But I found myself spending a very pleasant 10 minutes talking to the two support guys I was randomly placed with whilst the problem was being fixed in the background. Normally all you’d get is an e-mail and then 3 hours later a reply, with generic terms and un-personalised chatter. Though saying that – the HostDime support team member that dealt with the canceling of my account was a personal reader of this blog and did everything he could to try to save me from moving away from them.

Mosso web hosting is quite far from the norm though. I found myself chatting about all the new features in the works, when they are expected, their roadmap they are on – and even had several of my suggestions listened to and passed around the office to the founders… everything you’d want from a support team. For me – it makes Mosso Web Hosting human.

With the control panel fixed I’m now officially in love with my web host – which hasn’t happened since ServerSeed was in it’s ‘prime’ and I had personal contact with the owner. The difference with Mosso is that every member of the support team seems like a founder, and it’s personal treatment everytime you open up that little live chat window.

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Comments:

  1. Wow. I need to get on Mosso.

    JHuk still being launced on new years?

  2. Of course, working on it right now infact :)

  3. Hey David,

    There’s only a couple of small problems with accounts being created and not appearing. But it’s a one out of five thing and the support team can usually fix it in 15 minutes.

    Also when you create an account it’s automatically on ASP and has to be moved onto PHP4/PHP5 to get mod_rewrite, htaccess etc. (otherwise standard php works fine). This i’ve been told is being worked on, and will be an option when you first create the account.

    I’ll be writing more posts on them in the future, as I think they are more than worth writing about :)

  4. I looks good keep up the good work jay

  5. So… they have fixed the problems with the cpanel?

    Are there any other problems?

    While I am content with HostDime, and they are usually very helpful, they do upset me with their responsiveness to problems, and with their absurd charges for certain services sometimes. I am trying to keep some other options open.

  6. I think the support have great personalities and are very fast. But the Mosso process still has its issues In my opinion.

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