Robotic customer service
I rang up PayPal a few days ago over a dispute, and TV licensing today over a renewal. Both times I was met with a robotic system that plays a pre-recorded voice asking a question, then it requires me to say answers and then it would interpret these and ask another question until everything has been answered.
I find it odd that a company would opt for a computer system over a person, and was happy to realise that you could say ‘agent’ any time after the first three questions on PayPal’s customer service line and speak to a real person.
People complain about customer service being based in India, but it’s nothing compared with no human interaction at all.
If you enjoyed this post:
Please take the time to leave a comment with any of your thoughts, follow me on Twitter or subscribe to my RSS Feed for automatic updates on all future posts.
This post has no comments so far, why not take two minutes to add a thought of your own using the comment form below?