Why Virgin Media is better than Sky (from a Sky customer)

When I moved into my new house one of the first things I did was purchase myself a nice new Sky+ box. Boy, was that a big mistake. Virgin, please read the following and adapt your advertising appropriately: You don’t own the box: Virgin don’t sell you a box, they let you rent it. Which…

301 and 302 redirects with .htaccess

I’ve been asked this question time and time again, so here we are. How to redirect directories and old URL’s to new ones when moving your site from one domain to another, or launching a new version with re-structured URLs. Here’s a sample structure of a re-direct line: Redirect 301 /about.php /about.php here is the…

Common mistakes of outsourcing

Through my vast amount of experiments in outsourcing I’ve made quite a few mistakes here and there that would have been better avoided if I had simply thought about it before I did it. Here are the common mistakes I’ve either been a part of or have witnessed myself through others, in a hope that…

Clients: things you need for a site launch

The following is a general list of questions that can be updated towards what client’s need to do to help people launch their site on time and without any problems. Decisions need to be made well in advance when it comes to launching a site, and this article covers just some of the most important…

Robotic customer service

I rang up PayPal a few days ago over a dispute, and TV licensing today over a renewal. Both times I was met with a robotic system that plays a pre-recorded voice asking a question, then it requires me to say answers and then it would interpret these and ask another question until everything has…