Jamie Huskisson » customer service http://www.jhuskisson.com Nottingham UK PHP, Magento, Wordpress freelance developer Mon, 19 Dec 2011 10:57:18 +0000 en hourly 1 http://wordpress.org/?v=3.3.1 Robotic customer servicehttp://www.jhuskisson.com/issues/robotic-customer-service http://www.jhuskisson.com/issues/robotic-customer-service#comments Wed, 05 Mar 2008 14:17:03 +0000 Jamie Huskisson http://localhost/jhuskisson-dot-com/issues/robotic-customer-service I rang up PayPal a few days ago over a dispute, and TV licensing today over a renewal. Both times I was met with a robotic system that plays a pre-recorded voice asking a question, then it requires me to say answers and then it would interpret these and ask another question until everything has been answered.

I find it odd that a company would opt for a computer system over a person, and was happy to realise that you could say ‘agent’ any time after the first three questions on PayPal’s customer service line and speak to a real person.

People complain about customer service being based in India, but it’s nothing compared with no human interaction at all.

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